Terms
The fixed price
Your price is set by the answers you give in the form: the service, the number of bedrooms and bathrooms, the condition of your home, how often you want us, and any add-ons. It covers everything on our written checklist for that service, plus our supplies and equipment. Once we start, the price does not change. If a clean takes us longer than we estimated, that is on us.
If your home does not match what you told us (for example, more bedrooms or a condition that needs a deep clean), we will say so before we start and agree a new price with you. You can decline and nothing is charged.
Add-ons
Add-ons (inside fridge, inside oven, interior windows, balcony, finished basement, laundry) have fixed prices and are agreed before we start, in the form or by text. Interior windows are priced per regular window; large or unusual windows are priced on site and confirmed with you before we start. We never add anything to your price on the day without your agreement.
First cleans and the regular rate
On a regular plan you pay your regular rate from the first clean, if your home is well kept. If it needs some attention, the first clean is 20% more, because a first visit to a home that needs extra attention takes longer. If it hasn't been cleaned in a while, the first clean is priced as a deep clean and we will confirm on the day if anything needs more time. After the first clean, your regular rate applies whenever your next clean is within five weeks of the last. If more than five weeks pass, the one-time rate applies to that visit, because a home that has gone longer takes longer.
We take on ten new regular homes a month. If you book one of a month's ten, your regular rate is locked for 12 months from your first clean, for as long as each next clean stays within five weeks of the last. Your first visit also includes an inside-fridge clean at no charge.
Cancelling or moving a clean
Text us at least 24 hours before your slot and there is no charge; we will find you another time. With less notice we will still do our best to move you, but we cannot promise the same week. If we cannot get into your home at the agreed time and have not heard from you, we may charge for the visit.
The 24-hour re-clean guarantee
Walk through your home after we leave. If anything on the checklist was missed, text us a photo within 24 hours and we come back and fix it, free.
Access to your home
You can be home, or give us a key or a lockbox code. We confirm by text when we arrive and when we leave. Please tell us about concierge sign-in, elevator booking or parking rules when you book.
Payment
Payment is due on the day of the clean, by e-transfer to info@truecarecleaners.ca or cash. Regular clients pay after each visit. Move-in/move-out and post-construction cleans require a 25% deposit to hold the date, deducted from the final price; the deposit is refundable with 24 hours' notice.
Where we clean
Everywhere in the Greater Toronto Area from our base in Etobicoke. Outside the GTA, a small travel fee is quoted up front, never added later.
Contact
TrueCare Cleaners, Etobicoke, Ontario. info@truecarecleaners.ca · 437-600-3978